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Staff development success for Leeds

The Careers Centre Strategy Team at the University of Leeds, rather than solely increasing online provision to meet the challenges of the economic downturn, chose to train support staff to provide initial information and advice to students and graduates.

Key drivers were:

• the economic downturn increased student demand for face-to-face services;

• a wish to provide staff development opportunities for an experienced, enthusiastic and capable cadre of careers centre support staff working in, for example, employer liaison, faculty support, IT services, information provision, work placement support;

• pressure on the careers centre budget.


• Eight volunteers undertook a three-day, in-house Introduction to Information and Advice course delivered by an AGCAS accredited trainer, followed by shadowing, and mentoring from, experienced career consultants.

• This group then joined the front-line information and application support rota, offering increased capacity for student drop-in and releasing career consultants to offer more referral guidance appointments.

• Monthly 'scenarios' training meetings gave trainees the opportunity to discuss issues they had faced and review their practice.

• Six members of the group opted to enrol on NVQ level 3 or 4 guidance programmes.

Evidence of effectiveness and success

• Students benefit from an extra stream of frontline information and advice.

• Footfall increase of over 40% has been managed without employing extra staff.

• All six trainees completed their NVQs.

• Increased job satisfaction and motivation reported by all trainees.

• Greater appreciation of the importance of all roles in the provision of excellent careers and employability services for students.

• The resources developed for NVQ assessment are now accessible to all students and staff.

• Winner - AGCAS 2011 Award for Excellence: Staff Development           

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Tags: University of Leeds case studies staff development CEIAG University agcas award

Created on: 17 November 2011

Last updated: 06 January 2012

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